Refund Policy

This Refund Policy applies to purchases made on phantomstudiolabs.com, operated by Manaansh Srivastava (sole proprietor), trading as "Phantom Studio Labs", Delhi, India. It forms part of and should be read with our Terms of Service.

1. Nature of what you buy

Phantom Studio Labs sells prepaid credits that are consumed to generate digital media on demand. Credits and the media generated are digital goods delivered instantly. Because generation consumes computing resources and third-party costs the moment it runs, credits that have been used are generally non-refundable.

2. Try before you buy

We offer free starter credits so you can test the Service and preview the quality of the output before purchasing. By purchasing, you confirm you have had the opportunity to evaluate the Service and understand what you are buying.

3. Automatic refunds for failed generations

If a generation fails due to a technical error on our side, the credits for that specific job are automatically returned to your account. You do not need to contact us for these — they are refunded in credits, not cash.

4. When you may request a refund

We will consider a refund of the amount paid (to your original payment method, in credits, or as a goodwill gesture, at our discretion) in limited cases, such as:

• a duplicate or accidental charge for the same purchase;
• credits were purchased but not delivered to your account due to a verified system error, and we are unable to deliver them;
• a confirmed unauthorized transaction (please also contact your bank/card issuer);
• where a refund is required by applicable consumer-protection law.

5. When refunds are not available

• Credits that have already been used / consumed, in whole or in part.
• Change of mind, buyer's remorse, or no longer needing the Service.
• Dissatisfaction with the creative quality, style, or accuracy of AI-generated Output, given the inherently variable nature of AI and the availability of free trial credits to evaluate quality beforehand.
• Inability to use Output on a third-party platform, or removal/penalties imposed by a third-party platform.
• Accounts suspended or terminated for violating our Terms (including prohibited use, fraud, or abuse); related credits and fees are non-refundable and may be forfeited.
• Promotional, bonus, free, or discounted credits.

6. How to request a refund

Email myphantomstudiolabs@gmail.com from the email address on your account within 7 days of the charge, including your account email, the transaction ID or receipt, and a clear description of the issue. We aim to acknowledge requests within a few business days.

7. How approved refunds are processed

Approved monetary refunds are issued to the original payment method via our payment processor. The time for the refund to appear depends on the processor and your bank, and is outside our control.

8. Chargebacks

If you have a concern about a charge, please contact us first — we want to help. Filing a chargeback or payment dispute without first contacting us, or in bad faith (for example, after consuming credits), is a breach of our Terms and may result in suspension or termination of your account and recovery of amounts owed. Credits have no cash value and are non-transferable.

9. Your statutory rights

Nothing in this Policy limits or excludes any rights you may have that cannot be waived under applicable consumer-protection law. Where such law grants you a non-waivable right to a refund, that right prevails.

10. Contact

Questions about refunds? Email myphantomstudiolabs@gmail.com.